Pulse360 Moves Facilities from Reactive Electrical Maintenance to Structured Reliability
Interstates has launched Pulse360, a structured, multi-year electrical maintenance program designed to help industrial facilities reduce electrical safety risk, lower the likelihood of unplanned downtime, and replace reactive maintenance with a condition-informed plan.
Built on NFPA 70B guidance and supporting NFPA 70E safe work practices, Pulse360 helps plant teams move from reactive maintenance activities to a clearer, documented roadmap for electrical system health. The program begins with a full-facility assessment, then coordinates services such as breaker testing, arc flash updates, infrared scanning, inspections, grounding audits, and de-energized maintenance into a plan aligned with facility priorities and planned downtime windows.
"Too often, clients manage electrical safety and maintenance as separate efforts," says Corey Hoffman, Senior Project Manager at Interstates. "This can create gaps in documentation, inconsistent execution, and uncertainty about what needs to happen next. Pulse360 gives clients a more structured way to assess their current state, prioritize risk, and keep maintenance moving forward over time.
Winning with a Detailed Approach
Rather than simply bundling services, Pulse360 provides a programmatic approach to electrical maintenance. Each program follows a four-phase lifecycle: assess, prioritize, execute, and optimize. The initial assessment establishes a baseline for asset condition, documentation, and current maintenance practices. From there, Interstates helps develop a prioritized roadmap informed by equipment condition, asset criticality, manufacturer guidance, operating environment, and NFPA 70B guidance.
This structure helps facilities better align maintenance with planned shutdowns, improve budget predictability, and build stronger visibility into electrical asset health. Over time, the program also creates a foundation for tracking condition trends, identifying degradation patterns earlier, and supporting more confident lifecycle planning.
"Industrial management increasingly face aging infrastructure, tighter internal resources, and higher demands around safety and documentation," says Benjamin Langton, Senior Offer Manager at Interstates. "Pulse360 helps translate those expectations into a practical maintenance roadmap, providing the structure, reporting, and execution support clients need to better align their programs with NFPA 70B and NFPA 70E expectations."
"With Pulse360, clients have a single point of contact, which makes it easier to coordinate the work, maintain documentation, and see where their electrical system needs attention."
Adam Dittbenner
One Program for Consistent Electrical Maintenance
Without a structured program in place, many industrial owners and operators purchase electrical maintenance services individually. They may schedule infrared scans one year, breaker testing another, and arc flash updates when a study becomes outdated or after realizing a system change requires it. That approach can work in the short term, but it often leads to fragmented records, unpredictable costs, inconsistent intervals, and added burden on already stretched internal teams.
Pulse360 addresses those challenges by giving clients one accountable partner to help plan, execute, report, and coordinate their electrical maintenance program. Interstates serves as a single point of accountability for scheduling, documentation, communication, and service coordination, while still giving clients flexibility to keep selected work in-house when appropriate.
"Scheduling these services separately creates extra work for maintenance teams who have to coordinate multiple vendors, track different reports, and try to make sure nothing falls through the cracks," says Adam Dittbenner, Instrumentation Manager at Interstates. "With Pulse360, clients have a single point of contact, which makes it easier to coordinate the work, maintain documentation, and see where their electrical system needs attention."
By centralizing maintenance activities under one program, Pulse360 helps facilities reduce execution gaps and improve consistency across sites, systems, and service intervals.
Built for Flexibility and Growth
Pulse360 is designed to meet facilities where they are. Some clients may be starting with outdated arc flash studies, incomplete electrical records, or limited visibility into asset condition. Others may already perform certain maintenance activities but need a more consistent way to coordinate work across sites, align activities with planned downtime, or understand how their current practices compare to NFPA 70B guidance.
No two facilities are identical, so Pulse360 is designed to scale and adapt.
"This is not a one-size-fits-all bundle," says Hoffman. "The goal is to help clients understand where they are today, what needs attention first, and how to build a maintenance plan that can mature over time."
Individually, maintenance services provide limited value, but coordinated as a program, they reduce risk, improve reliability, and create a clear, defensible maintenance strategy. While clients can add or remove services, adjust frequencies, and expand across additional facilities, Pulse360 bundles services together in a coordinated approach.
“For example,” Dittbenner says, "IR scans can identify hot spots before they become failures, and grounding audits can uncover conditions that may create shock or safety hazards. Those findings are valuable on their own, but they become even more useful when they are part of a structured program that tracks what was found, what was addressed, and what should happen next.”
Supporting Safety, Reliability, and Compliance Readiness
The 2023 shift of NFPA 70B from a recommended practice to a standard has increased attention on documented electrical maintenance programs. At the same time, NFPA 70E safe work practices depend in part on properly maintained equipment. For many facilities, the challenge is not awareness of these standards, but rather, it is finding the time, structure, and support to translate expectations into consistent field execution.
Pulse360 supports clients by providing a structured, documented maintenance program that supports safer, more reliable operations.
Through the program, clients can:
- Better align maintenance scopes and intervals with NFPA 70B guidance
- Support NFPA 70E safe work practices through proper equipment maintenance
- Maintain clearer documentation and reporting for internal and external reviews
- Coordinate maintenance around planned downtime windows
- Reduce the burden on internal teams managing multiple contractors and schedules
- Identify developing equipment issues before they become larger risks
Looking Ahead
Pulse360 is especially relevant for industrial manufacturers with aging or mixed-vintage electrical infrastructure, limited internal maintenance resources, and high dependence on production uptime. Ideal facilities often operate in industries such as food and beverage, grain, and chemical processing, where electrical reliability directly supports safety, production continuity, and operational performance.
As electrical maintenance expectations continue to evolve, Interstates sees Pulse360 as a way to help clients move from reactive maintenance and uncertain risk to a more confident, proactive operating model.
“Pulse360 gives clients a clearer path forward,” says Langton. “It helps them understand their electrical system, plan maintenance more intentionally, and make better decisions about safety, reliability, and long-term asset health.”