Interstates is committed to caring for the health and well-being of our employees, clients, and partners. We are taking several actions to control the spread of COVID-19 in accordance with the expert guidance of the Center for Disease Control (CDC), the World Health Organization (WHO), and local public health authorities. We have developed an internal COVID-19 response plan and have appointed several individuals to a response team. Our philosophy as a company is to approach this situation with empathy and urgency.
The information below is reflective of our guidelines and practices as of August 3, 2020. We continue to monitor the situation and will update this page with any fundamental changes to our plan.
As you prepare to visit one of our Interstates offices, please know that our top priority during this time is the health and well-being of our people and our clients worldwide. We’d like to welcome you and also help you prepare for your visit by sharing our visitor expectations outlined below.
All visitors to Interstates office locations and job sites are asked to follow the same guidelines as our employees as it is critical that everyone in the building is following the same requirements.
Below is an outline of what to expect during your visit:
Remote work is an option; strongly encouraged for high-risk individuals.
Based on return to office Delivery Team plans
Pre-shift Health Screen
Required within office except when working at your desk.
Common Areas (breakrooms, etc.)
Reduced capacity; maintain social distancing
Follow meeting guidelines
Movement between buildings and building sections is allowed as part of delivery needs.
No non-essential visitors allowed.
Social Distancing / Face Coverings
The primary method to control the spread of COVID-19 is through effective social distancing. To promote this as our primary method, we have limited the total number of people within our buildings, provided guidelines for conference room use and other gatherings. When social distancing is not possible, we require that everyone wear a face covering while moving throughout the buildings. Face coverings are not required when working at an assigned desk or where social distancing (at least 6’ apart or other physical barriers are in place) is possible.
At a minimum, Interstates employees are required to keep a log of anyone that meets the following requirements:
- Household contact with that person
- Close contact for a prolonged period of time (minimum of 10 minutes) within 6 feet
- Was coughed or sneezed on by an individual
Additional details on contact tracing can be found on the CDC website.
Pre-Visit Health Screening
If any symptoms exist or you answer yes to any of these questions, please withhold on visiting one of our locations and contact a doctor or consult the CDC helpline.
Interstates has advised employees to follow CDC guidelines regarding illness prevention, travel guidelines, how to avoid the spread of this disease, and personal health practices, including the following:
- General guidelines for all employees: Interstates promotes the CDC guidelines for employees to protect themselves and others (Prevention Guidelines).
- Defining an Exposure: Interstates follows CDC guidance on defining an “Exposure” and defines it as "When an employee has exposure to a symptomatic individual (including 48 hours prior to the individual becoming symptomatic) in the following situations:
- Was a household contact with that person; or
- Had close contact for a prolonged period of time within 6 feet; or
- Was coughed or sneezed on by the individual."
- Exposure and able to work from home: If an employee has an Exposure and is able to work from home, they are required to self-quarantine for at least 14 days.
- Exposure and unable to work from home: For critical infrastructure employees who are unable to work from home, Interstates follows our client job site requirements and the CDC guidelines for critical infrastructure workers (Critical Worker Safety Practices). At a minimum, Interstates requires exposed employees to self-quarantine for at least 4 days.
- Return to Work Guidelines: Interstates follows the CDC guidelines on ending home isolation (Steps When Sick).
Interstates has communicated stay-at-home-options to our employees and encouraged remote work when possible. We are also providing benefits for sickness or caring for others for the coronavirus situation. The specific benefit options are confidential. Our priority is to continue to provide support for our team by finding ways to ease the concerns they have.
For employees who are not working remotely, social distancing guidelines are in place and masks are required when away from workstations. Non-essential visitors are not allowed in our offices. Essential visitors are required to follow the same guidelines we have for employees. This is part of a 3-phase re-opening plan for our office locations, which our COVID-19 Response Team carefully monitors. Additional sanitizing measures are occurring along with several other preventative actions including:
- Posting of several posters that encourage cough and sneeze etiquette and hand hygiene.
- Providing tissues and no-touch disposal receptacles for use by employees.
- Instructing employees to wash their hands with soap and water for at least 20 seconds.
- Providing soap and water and alcohol-based hand rubs in the workplace.
- Making sure adequate supplies are maintained.
- Routinely cleaning all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs.
- Providing disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.
We are also following the CDC guidelines for mass gatherings. During our current phase, our meeting rooms are open but limited to no more than two people in a four to six person sized room, and no more than six in a twelve person room. Our common areas are open with reduced capacity in order to still maintain social distancing. We may also temporarily close offices as needed based on the circumstances.
Jobsite safety precautions include but are not limited to:
- Taking staggered breaks with no more than 10 in one area.
- Cleaning common areas with a disinfectant cleaner daily including but not limited to job trailers, break rooms, etc.
- Social distancing when working in an area with others with no more than 10 in one area.
- Washing hands before starting work or breaks and periodically throughout the day, either with hand sanitizer or warm soap and water.
- Providing disinfectant sprays in common areas for all to use as needed.
Getting Through This Together
Due to the variety of services Interstates provides, Interstates has client-specific business continuity plans based on specific client needs. Interstates will not knowingly send any employee diagnosed with COVID-19 to any client site. As the situation of COVID-19 evolves, we want to assure you that we are dedicated to serving the needs of our clients and business partners and committed to caring for the health and well-being of all employees.
Important note, if you are an Interstates employee and have questions with regards to the information on this page please reach out to your delivery leader, on-site supervisor, or HR representative.