Proactive Support: The Next Generation of Client Service

This blog post was written by Jeff Miller.

Pursuing a Better Way for Each Client

Our client support team has developed a number of new services that will offer our clients additional value, while helping us live out one of our most important whys: pursuing a better way for our clients. To accomplish this, we must challenge ourselves to think differently about how we support our clients. Rather than thinking about how we can get plants to function faster, we need to consider how to reduce downtime events. As a result, we currently offer a variety of new services, including: proactive remote system health and status monitoring; automated event log monitoring and reporting; database monitoring and stored procedure tuning; network performance monitoring; and annual or bi-annual onsite control loop tuning and operator training services.

Ultimately, the goal is to provide services that will detect and address potential problems before they cause plant downtime. Downtime is costly to our clients and we want to do everything in our power to prevent these instances. Stay tuned for more information on this as we roll out our ‘Support 2.0’ initiative!


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